My Training Queue Doesnt Continue While Logged Off Eve
Algarion Getz
Aideron Corp
394
Today my skill training queue stopped for no apparent reason 3 times (2x on alt, 1x on this char)! I was logged in the whole time, but the character sheet was never open when it stopped, so i didnt stop it myself by accident. I only noticed it because the character sheet icon was flashing (like when you change skill queue).
Fix this ASAP please, i dont want to waste training time while logged off.
Mane Frehm
The Executioners
Shadow Cartel
63
Same issue on 4 accounts for me. I have submitted tickets and would encourage others to do the same.
Kelan Malken
Brutor Tribe
Minmatar Republic
0
This happened on two of my accounts. Those accounts came up for auto-pay today. I suspect this is a side effect to the "ghost" training resolution recently. Could CCP bill out a couple of hours earlier on auto-pay or at least wait till downtime to kill training? I don't know. Still, I would like the lost SP on those two recurring accounts, please and thank you.
Rarilmar
Legends Unbound
Greater D.U.S.K. Coalition
11
Yep happened to me too on 1 alt, no Idea since when it stopped... @CCP give free injectors!
Alexander Cercone
Brand Newbros
Test Alliance Please Ignore
0
The same thing appears to have happened to me on 5 accounts. I'm at work and I can't restart them for a long time =/. It's going to be a blast submitting 5 tickets... so close to h.drones V.
Matthias Ancaladron
Wrath of Angels
Solitaire.
339
Mine just stopped according to my ccp eve app.
After my last skill completed it went for about 5 minutes then my subsequent queue paused and now it says I have no skills in queue.
Linda Bradford Raschke
LBR Group
0
Also had this happen right in the middle of changing one of my orders by .01 isk.
Devin Daye
Center for Advanced Studies
Gallente Federation
2
3/5 accounts paused training some time in the last 24 hours
Tygg Essex
Isky Business.
10
I just happened to be checking eve online news 24 website and saw this:
http://evenews24.com/2017/06/09/psa-check-your-skill-queues/
I immediately logged into the game and found my queue had paused.
This was an hour ago.
Rena Monachica
Capital Hot Rods
70
Same here. Just logged in to see my skill training inactive
Algathas
Wraithguard.
The Wraithguard.
88
Also, if you are using multiple training certs it paused all of the characters on the account not just the main. You will have to log on each one to restart it. Very annoying.
Verish Coros
T O R T U G A
Cohortes Triarii
1
Not only you, all my mining account lost few hours of training. It will costly.
Ka'treya Silvers
The Closed Hand
0
Had same problem on mine.
Drakon Screeyed
Die Kreuzritter
Cohortes Triarii
0
Had the problem 2 times too. but there was no payment today
XariZZma
Les anges de l'apocalypse
0
Same issue on 2 accounts for me.
HugoRich
HugoRich Corporation
26
I demand a skill injector !
-�-�-+-+ -� -�-�-� -+-�-� -+-�-�-�-+-+-�-+, -�-�-+ -�-�-� -+-� -+-+-�-�-+-�, -�-�-+ -P-+-+ -+-� -�-�-+-+ -+-� -�-+-�-�-�-�.
Jaed McCloud
Fistful of Finns
WE FORM V0LTA
5
Same here. Two of my accounts had stopped training while I was at work.
GM Icipher
Game Masters
C C P Alliance
0
Dear students and masters of the New Eden, we are currently investigating the issue, and we will surely look into SP loss reimbursement as soon as we spot the culprit and get everyone's training back on track. Please accept our sincere apologies and let us know if any other training issues arise, apart from the queue pausing.
Naomi Shaishi
Brand Newbros
Test Alliance Please Ignore
2
GM Icipher wrote:
Dear students and masters of the New Eden, we are currently investigating the issue, and we will surely look into SP loss reimbursement as soon as we spot the culprit and get everyone's training back on track. Please accept our sincere apologies and let us know if any other training issues arise, apart from the queue pausing.
Thank you very much for the response, its very much appreciated. Just to clarify - if you guys look into a reimbursement and approve it, would it be done automatically or users would have to send a support ticket and request a reimbursement?
Knutbypastorn
Brave Newbies Inc.
Brave Collective
0
GM Icipher wrote:
Dear students and masters of the New Eden, we are currently investigating the issue, and we will surely look into SP loss reimbursement as soon as we spot the culprit and get everyone's training back on track. Please accept our sincere apologies and let us know if any other training issues arise, apart from the queue pausing.
Will reinbursement take MCT into account? I cant even log in for a couple of days and accountS all paused.
GM Icipher
Game Masters
C C P Alliance
2
Naomi Shaishi wrote:
GM Icipher wrote:
Dear students and masters of the New Eden, we are currently investigating the issue, and we will surely look into SP loss reimbursement as soon as we spot the culprit and get everyone's training back on track. Please accept our sincere apologies and let us know if any other training issues arise, apart from the queue pausing.
Thank you very much for the response, its very much appreciated. Just to clarify - if you guys look into a reimbursement and approve it, would it be done automatically or users would have to send a support ticket and request a reimbursement?
At this stage, unfortunately, I can't confirm how we will proceed, but in any case please submit a ticket. Too much data is never too bad:) And, of course, keep an eye on the forum and the news.
Tekk Trader
Overnix Logistics
0
bruh... do you even know how boring it is to log 27-30 alts, to start the queues again?
#JitaWillBurn
Sarra Veree
FUITA
The Bastard Cartel
1
GM Icipher wrote:
Dear students and masters of the New Eden, we are currently investigating the issue, and we will surely look into SP loss reimbursement as soon as we spot the culprit and get everyone's training back on track. Please accept our sincere apologies and let us know if any other training issues arise, apart from the queue pausing.
I just canceled 19 accounts, so CCP lost $2,508 per year until they reimburse this. They better think a little more about the kind of behind the scenes stuff they do and how it effects (affects? I'm and engineer) paying customers before they do this kind of crap.
Aerious
HIgh Sec Care Bears
Brothers of Tangra
66
Sarra Veree wrote:
GM Icipher wrote:
Dear students and masters of the New Eden, we are currently investigating the issue, and we will surely look into SP loss reimbursement as soon as we spot the culprit and get everyone's training back on track. Please accept our sincere apologies and let us know if any other training issues arise, apart from the queue pausing.
I just canceled 19 accounts, so CCP lost $2,508 per year until they reimburse this. They better think a little more about the kind of behind the scenes stuff they do and how it effects (affects? I'm and engineer) paying customers before they do this kind of crap.
Drama Queen lol
Quiting because of a few hours lost SP lol
"They worried we would eventually offer not just vanity items, but ones that would give the Haves an unfair advantage over the Have-Nots."
Firicel
Broscarii Veseli
2
Aerious wrote:
Sarra Veree wrote:
GM Icipher wrote:
Dear students and masters of the New Eden, we are currently investigating the issue, and we will surely look into SP loss reimbursement as soon as we spot the culprit and get everyone's training back on track. Please accept our sincere apologies and let us know if any other training issues arise, apart from the queue pausing.
I just canceled 19 accounts, so CCP lost $2,508 per year until they reimburse this. They better think a little more about the kind of behind the scenes stuff they do and how it effects (affects? I'm and engineer) paying customers before they do this kind of crap.
Drama Queen lol
Quiting because of a few hours lost SP lol
it's the principle, sad some people don't get it
people pay subscription for 30 days a month, not 29, and getting screwed on your own money is one of the worst you can get on these games
not reimbursing ALL lost skill points will lead to more people leaving the game, which eve can't really afford right now, buy hey, with the latest changes in the game, eve going the way wow went years ago(greed way), i wouldn't be surprised we wouldn't get anything back
imagine those who don't log in days or weeks, losing all the training
also, gotta love how the launcher is filled and only used to promote own ****, make more money, or the in game announces to get more viewers for their lousy twitch show, god forbid they use them for something actually important like this
Aerious
HIgh Sec Care Bears
Brothers of Tangra
67
GM's have said "they are working on it" have a little faith!
I've played eve for 13 years and seen a few drama queens in my time, i have faith in CCP ;)
"They worried we would eventually offer not just vanity items, but ones that would give the Haves an unfair advantage over the Have-Nots."
Naomi Shaishi
Brand Newbros
Test Alliance Please Ignore
2
Firicel wrote:
Aerious wrote:
Sarra Veree wrote:
GM Icipher wrote:
Dear students and masters of the New Eden, we are currently investigating the issue, and we will surely look into SP loss reimbursement as soon as we spot the culprit and get everyone's training back on track. Please accept our sincere apologies and let us know if any other training issues arise, apart from the queue pausing.
I just canceled 19 accounts, so CCP lost $2,508 per year until they reimburse this. They better think a little more about the kind of behind the scenes stuff they do and how it effects (affects? I'm and engineer) paying customers before they do this kind of crap.
Drama Queen lol
Quiting because of a few hours lost SP lol
it's the principle, sad some people don't get it
people pay subscription for 30 days a month, not 29, and getting screwed on your own money is one of the worst you can get on these games
not reimbursing ALL lost skill points will lead to more people leaving the game, which eve can't really afford right now, buy hey, with the latest changes in the game, eve going the way wow went years ago(greed way), i wouldn't be surprised we wouldn't get anything back
imagine those who don't log in days or weeks, losing all the training
also, gotta love how the launcher is filled and only used to promote own ****, make more money, or the in game announces to get more viewers for their lousy twitch show, god forbid they use them for something actually important like this
Nothing is decided yet or anything, but there always that one drama queen. Damn, than quit already if its that bad.
GM Icipher
Game Masters
C C P Alliance
2
Knutbypastorn wrote:
GM Icipher wrote:
Dear students and masters of the New Eden, we are currently investigating the issue, and we will surely look into SP loss reimbursement as soon as we spot the culprit and get everyone's training back on track. Please accept our sincere apologies and let us know if any other training issues arise, apart from the queue pausing.
Will reinbursement take MCT into account? I cant even log in for a couple of days and accountS all paused.
We'll do our best to take all the affected characters into account, but if you are still missing any SP after the initial reimbursement, please update your original reimbursement ticket or submit a new one if you haven't done that yet, and our crew will help you out as soon as possible.
Misss Innocent
North Eastern Swat
Pandemic Legion
11
One way to stop ghost training
Anthar Thebess
1697
All my accounts where affected, omega and alpha over last 12h.
Some i started training again just to wake up and have training queue paused again.
Stop discrimination, help in a fight against terrorists
Show your support to The Cause!
Sobaan Tali
Caldari Quick Reaction Force
1225
Just happened to me a few minutes ago, EveMon went nuts with the notifications. Thankfully, I'm still up despite it being the middle of the night.
"Tomahawks?"
"----in' A, right?"
"Trouble is, those things cost like a million and a half each."
"----, you pay me half that and I'll hump in some c4 and blow the ---- out of it my own damn self."
Grymwulf
GoonWaffe
Goonswarm Federation
42
This is an off-the-cuff guess, but I'm betting a developer decided to code a quick check to see if an alpha clone was training an omega skill, and set it to pause the skill queue.
The developer decided to use one of the documented API calls (status of subscription) that got deprecated recently: https://forums.eveonline.com/default.aspx?g=posts&t=520641&find=unread
And, thus since the API call returns the account as expired instead of giving an error....
We have this, where all accounts (Omega or Alpha) get paused.
I'm a jerk.-� Get used to it.
Commander IceQ
Ascendance
Goonswarm Federation
26
Misss Innocent wrote:
One way to stop ghost training
But I thought they killed that years ago? Wasn't it done around a year or so before they added the que? Or has "Ghost training" taken on a new meaning and I just missed the memo?
Nevermind, I just read up on it, I see how this could be done. I just missed the memo.
Sarra Veree wrote:
I just canceled 19 accounts, so CCP lost $2,508 per year until they reimburse this. They better think a little more about the kind of behind the scenes stuff they do and how it effects (affects? I'm and engineer) paying customers before they do this kind of crap.
Shame... Can I have your stuff? If you really were an engineer you would know that we do not live in a perfect world and that things do go wrong. CCP has actually owned up in the past and even implemented a system where they can return SP (they had to when they removed "Learing" skills). So un-bunch your panties and pull them back up and just have a bit of ******* patience.
People these days have no patience, everything has to happen "NOW! My impatience/entitlement demands it!"... ffs.
On a more educational note;
- affects = The event affects you.
- effects = The que pausing was an effect of something unknown..
So the correct use in your sentence should have been "affects". Mr/Ms "Engineer"
I'll be more enthusiastic about encouraging thinking outside the box when there's evidence of any thinking going on inside it.
T Nis
School of Applied Knowledge
Caldari State
1
instead of disabling alpha's you thought, lets do them all including multicharacter training
bye actual paid money!
bye increased market-price on plex
ohno i dont plex i actualy pay
Joe Barbarian
I'm fine and You aren't
Goonswarm Federation
12
Sarra Veree wrote:
GM Icipher wrote:
Dear students and masters of the New Eden, we are currently investigating the issue, and we will surely look into SP loss reimbursement as soon as we spot the culprit and get everyone's training back on track. Please accept our sincere apologies and let us know if any other training issues arise, apart from the queue pausing.
I just canceled 19 accounts, so CCP lost $2,508 per year until they reimburse this. They better think a little more about the kind of behind the scenes stuff they do and how it effects (affects? I'm and engineer) paying customers before they do this kind of crap.
And nothing of value was lost. Bye.
Linda Bradford Raschke
LBR Group
2
Sarra Veree wrote:
GM Icipher wrote:
Dear students and masters of the New Eden, we are currently investigating the issue, and we will surely look into SP loss reimbursement as soon as we spot the culprit and get everyone's training back on track. Please accept our sincere apologies and let us know if any other training issues arise, apart from the queue pausing.
I just canceled 19 accounts, so CCP lost $2,508 per year until they reimburse this. They better think a little more about the kind of behind the scenes stuff they do and how it effects (affects? I'm and engineer) paying customers before they do this kind of crap.
CCP has consistently reimbursed SP for mistakes like this in the past. In the past, when they have reimbursed SP, they have generally done it for all active accounts, even if the account wasn't affected by the issue.
But don't let me stop you from finding the door.
Kalach'Cha
Super Cr3w
Old Sch00l
32
This sounds like a good opportunity to unveil the new Blood Raider t2 shuttle, complete with its very own Corpse bay and corpse tractor beam so that people who self-destruct pods or cancel accounts in protest can be .... uhm .... harvested by those of us that will continue to play.
Joe Barbarian
I'm fine and You aren't
Goonswarm Federation
13
GM Icipher wrote:
Dear students and masters of the New Eden, we are currently investigating the issue, and we will surely look into SP loss reimbursement as soon as we spot the culprit and get everyone's training back on track. Please accept our sincere apologies and let us know if any other training issues arise, apart from the queue pausing.
Follow these steps and all will be well.
Step 1: Phone CCP Falcon
Step 2: Tell him to go to pets at home
Step 3: Grab some hamster food
Step 4: Get on the tube (which are 24 hours now)
Step 5: Walk into the server room
Step 6: Feed the damn hamsters!
Skill training queue fixed. Everyone is happy again.
GM Icipher
Game Masters
C C P Alliance
6
Good news from the hard-working devs: the issue should be fixed and no accounts should be affected from now on. Please let us know if your training queue is paused on its own after 7:30 a.m. UTC.
Aerious
HIgh Sec Care Bears
Brothers of Tangra
68
GM Icipher wrote:
Good news from the hard-working devs: the issue should be fixed and no accounts should be affected from now on. Please let us know if your training queue is paused on its own after 7:30 a.m. UTC.
Good stuff CCP, as always! 
Do we need to submit a reimbursement ticket or will the missing skill point be applied at down time?
"They worried we would eventually offer not just vanity items, but ones that would give the Haves an unfair advantage over the Have-Nots."
Nine Solo
OEG
Freedom Among the Stars
1
By the massive scale of this Issue, I honestly think it is a good time to give a 50k free SP to everyone.
This is pretty much covers the problem for most of players except those who are on a long vacation trip afk.
And, considering the anger of "ghost training" exploit - 100k for everyone.
Dirk MacGirk
Sniggerdly
Pandemic Legion
195
GM Icipher wrote:
Good news from the hard-working devs: the issue should be fixed and no accounts should be affected from now on. Please let us know if your training queue is paused on its own after 7:30 a.m. UTC.
Do players still need to restart their own queues manually?
Jenny Guzler
23 Enigma
0
Just logged into 4 accounts and all with paused training. So i guess even though there has been a fix, if you was effected by this prior you still need to login and restart your queues.
Logan Jakal
Blue Sun.
DARKNESS.
23
CCP Ghost : "Execute Order 66"
CCP Fozzie : "Yes my Lord"
(End credits)
Aratahu
Tactically Gifted
Tactical Supremacy
2
Dirk MacGirk wrote:
GM Icipher wrote:
Good news from the hard-working devs: the issue should be fixed and no accounts should be affected from now on. Please let us know if your training queue is paused on its own after 7:30 a.m. UTC.
Do players still need to restart their own queues manually?
I just restarted mine manually; first was stopped at 00:41 today - or that's when Eve app on Android says "no skill in training" (of a 360 day queue).
I just found this thread after filing my petitions. Sorry if redundant. Two accounts were stopped.
Wulf Isebrand
Valkyrie Inc.
Synergy of Steel
4
GM Icipher wrote:
We'll do our best to take all the affected characters into account, but if you are still missing any SP after the initial reimbursement, please update your original reimbursement ticket or submit a new one if you haven't done that yet, and our crew will help you out as soon as possible.
Was on travels and discovered this morning all my skill queues being stopped.
How do I know about the amount of any "initial reimbursement",
How do I know about when exactly my skill queues stopped (again)?
Mileena Starbreeze
Clan Kalderash
7
GM Icipher wrote:
Good news from the hard-working devs: the issue should be fixed and no accounts should be affected from now on. Please let us know if your training queue is paused on its own after 7:30 a.m. UTC.
FYI 4AM EST = 9AM UTC.... I have 3 accounts with training still paused. I don't think the fix to restart queues worked for everyone.
Logan Jakal
Blue Sun.
DARKNESS.
25
GM Icipher wrote:
Knutbypastorn wrote:
GM Icipher wrote:
Dear students and masters of the New Eden, we are currently investigating the issue, and we will surely look into SP loss reimbursement as soon as we spot the culprit and get everyone's training back on track. Please accept our sincere apologies and let us know if any other training issues arise, apart from the queue pausing.
Will reinbursement take MCT into account? I cant even log in for a couple of days and accountS all paused.
We'll do our best to take all the affected characters into account, but if you are still missing any SP after the initial reimbursement, please update your original reimbursement ticket or submit a new one if you haven't done that yet, and our crew will help you out as soon as possible.
To be honest, CCP shouldn't even ask people to do a ticket, you should just fix your own **** alone since you did this to stop ghost-training (and don't even dare telling us it's not the case), so you should just deal with this alone and don't bother players to raise a ticket that will take forever to be answered.
Dirk MacGirk
Sniggerdly
Pandemic Legion
195
Mileena Starbreeze wrote:
GM Icipher wrote:
Good news from the hard-working devs: the issue should be fixed and no accounts should be affected from now on. Please let us know if your training queue is paused on its own after 7:30 a.m. UTC.
FYI 4AM EST = 9AM UTC.... I have 3 accounts with training still paused. I don't think the fix to restart queues worked for everyone.
I don't think the "fix" restarted queues. It most likely just resolved the issue of it reoccurring. You'll probably still need to manually restart.
Logan Jakal
Blue Sun.
DARKNESS.
25
Dirk MacGirk wrote:
Mileena Starbreeze wrote:
GM Icipher wrote:
Good news from the hard-working devs: the issue should be fixed and no accounts should be affected from now on. Please let us know if your training queue is paused on its own after 7:30 a.m. UTC.
FYI 4AM EST = 9AM UTC.... I have 3 accounts with training still paused. I don't think the fix to restart queues worked for everyone.
I don't think the "fix" restarted queues. It most likely just resolved the issue of it reoccurring. You'll probably still need to manually restart.
Yep, had to restart all my characters manually too.
Dirk MacGirk
Sniggerdly
Pandemic Legion
195
Logan Jakal wrote:
GM Icipher wrote:
Knutbypastorn wrote:
GM Icipher wrote:
Dear students and masters of the New Eden, we are currently investigating the issue, and we will surely look into SP loss reimbursement as soon as we spot the culprit and get everyone's training back on track. Please accept our sincere apologies and let us know if any other training issues arise, apart from the queue pausing.
Will reinbursement take MCT into account? I cant even log in for a couple of days and accountS all paused.
We'll do our best to take all the affected characters into account, but if you are still missing any SP after the initial reimbursement, please update your original reimbursement ticket or submit a new one if you haven't done that yet, and our crew will help you out as soon as possible.
To be honest, CCP shouldn't even ask people to do a ticket, you should just fix your own **** alone since you did this to stop ghost-training (and don't even dare telling us it's not the case), so you should just deal with this alone and don't bother players to raise a ticket that will take forever to be answered.
This appears to have began around 20:00, which would seem late to set off a fix. But yeah, they shouldn't be asking for support tickets. This is just fix it and hand out some SP to make players whole
Logan Jakal
Blue Sun.
DARKNESS.
25
Dirk MacGirk wrote:
Logan Jakal wrote:
GM Icipher wrote:
Knutbypastorn wrote:
GM Icipher wrote:
Dear students and masters of the New Eden, we are currently investigating the issue, and we will surely look into SP loss reimbursement as soon as we spot the culprit and get everyone's training back on track. Please accept our sincere apologies and let us know if any other training issues arise, apart from the queue pausing.
Will reinbursement take MCT into account? I cant even log in for a couple of days and accountS all paused.
We'll do our best to take all the affected characters into account, but if you are still missing any SP after the initial reimbursement, please update your original reimbursement ticket or submit a new one if you haven't done that yet, and our crew will help you out as soon as possible.
To be honest, CCP shouldn't even ask people to do a ticket, you should just fix your own **** alone since you did this to stop ghost-training (and don't even dare telling us it's not the case), so you should just deal with this alone and don't bother players to raise a ticket that will take forever to be answered.
This appears to have began around 20:00, which would seem late to set off a fix. But yeah, they shouldn't be asking for support tickets. This is just fix it and hand out some SP to make players whole
20:00 Eve Time ?
SocomTedd
Tri-gun
An Alliance Has No Name
6
GHOST BUSTERS!
Filip Ernaga
Birdsquad
Project.Mayhem.
1
GM Icipher wrote:
Good news from the hard-working devs: the issue should be fixed and no accounts should be affected from now on. Please let us know if your training queue is paused on its own after 7:30 a.m. UTC.
You did not fix it though, you can't expect thousands of people to log in to resume training? It is vacation period. A lot of people (me included) are away from computers and can't log in to fix **** you caused :/
I unsubbed all my paid accounts, this is one of the last straws really.
Logan Jakal
Blue Sun.
DARKNESS.
25
I'm really starting to question what are CCP's motivations for the futur of EVE. They just seem to be actually caught in a spiral of bad decisions and full retardness... Do you guys still want to keep your players or are you trying to push people out of EVE ?
Logan Jakal
Blue Sun.
DARKNESS.
25
Filip Ernaga wrote:
GM Icipher wrote:
Good news from the hard-working devs: the issue should be fixed and no accounts should be affected from now on. Please let us know if your training queue is paused on its own after 7:30 a.m. UTC.
You did not fix it though, you can't expect thousands of people to log in to resume training? It is vacation period. A lot of people (me included) are away from computers and can't log in to fix **** you caused :/
I unsubbed all my paid accounts, this is one of the last straws really.
Edit - I also checked the "news" link posted by GM. To this hour it doesn't even acknowledge there is any kind of bug. Yay for communication /o/
Because it's not a bug, it's just a lame way for CCP to clean the mess they made possible.
Dirk MacGirk
Sniggerdly
Pandemic Legion
195
Logan Jakal wrote:
This appears to have began around 20:00, which would seem late to set off a fix. But yeah, they shouldn't be asking for support tickets. This is just fix it and hand out some SP to make players whole
20:00 Eve Time ?[/quote]
Yeah about 20:00 UTC is when it was first noticed. At least that is the estimate based on when word started being passed
Logan Jakal
Blue Sun.
DARKNESS.
25
Dirk MacGirk wrote:
Logan Jakal wrote:
This appears to have began around 20:00, which would seem late to set off a fix. But yeah, they shouldn't be asking for support tickets. This is just fix it and hand out some SP to make players whole
20:00 Eve Time ?
Yeah about 20:00 UTC is when it was first noticed. At least that is the estimate based on when word started being passed[/quote]
So that gives me about 12 hours of training lost. Sexy AF, thanks CCP.
Calgura
Homononopopolian Earnings
13
Logan Jakal wrote:
Dirk MacGirk wrote:
Logan Jakal wrote:
This appears to have began around 20:00, which would seem late to set off a fix. But yeah, they shouldn't be asking for support tickets. This is just fix it and hand out some SP to make players whole
20:00 Eve Time ?
Yeah about 20:00 UTC is when it was first noticed. At least that is the estimate based on when word started being passed
So that gives me about 12 hours of training lost. Sexy AF, thanks CCP. [/quote]
Lost? Temporarily perhaps, but CCP have always been good at reimbursing things like this, so grab a chill pill and chillax
CCP Goliath
C C P
C C P Alliance
3082
Hi all,
Some info as we have it at the moment. We have identified the issue, and are currently working to automatically restart all queues which have stopped. You do not need to manually restart your queues, nor do you need to file further reports at this time.
Once the fix is in, tested and applied, we will begin logging out the training time lost to this issue, and while at this time I don't have exact details of how reimbursement will work or on what timeframe it will occur, we will bring that information to you as soon as a plan is in place.
Thank you for your patience and understanding while we get all of this sorted out.
CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath
Linda Bradford Raschke
LBR Group
3
Filip Ernaga wrote:
GM Icipher wrote:
Good news from the hard-working devs: the issue should be fixed and no accounts should be affected from now on. Please let us know if your training queue is paused on its own after 7:30 a.m. UTC.
You did not fix it though, you can't expect thousands of people to log in to resume training? It is vacation period. A lot of people (me included) are away from computers and can't log in to fix **** you caused :/
I unsubbed all my paid accounts, this is one of the last straws really.
Edit - I also checked the "news" link posted by GM. To this hour it doesn't even acknowledge there is any kind of bug. Yay for communication /o/
Can I have your stuff, since you won't be playing EvE anymore?
Dirk MacGirk
Sniggerdly
Pandemic Legion
195
Calgura wrote:
Logan Jakal wrote:
Dirk MacGirk wrote:
Logan Jakal wrote:
This appears to have began around 20:00, which would seem late to set off a fix. But yeah, they shouldn't be asking for support tickets. This is just fix it and hand out some SP to make players whole
20:00 Eve Time ?
Yeah about 20:00 UTC is when it was first noticed. At least that is the estimate based on when word started being passed
So that gives me about 12 hours of training lost. Sexy AF, thanks CCP.
Lost? Temporarily perhaps, but CCP have always been good at reimbursing things like this, so grab a chill pill and chillax[/quote]
The issue here isn't those who were able to restart their queue. I'd bet CCP comes in with 50k unallocated SP to make people whole. The bigger issue is those players who don't know to check and manually restart the queue, or are not able to login (vacation, military deployment, etc.) for whatever reason. Even if CCP can restart queues from their end, some queues were apparently wiped. How they deal with those issues is a much bigger problem.
Dirk MacGirk
Sniggerdly
Pandemic Legion
195
CCP Goliath wrote:
Hi all,
Some info as we have it at the moment. We have identified the issue, and are currently working to automatically restart all queues which have stopped. You do not need to manually restart your queues, nor do you need to file further reports at this time.
Once the fix is in, tested and applied, we will begin logging out the training time lost to this issue, and while at this time I don't have exact details of how reimbursement will work or on what timeframe it will occur, we will bring that information to you as soon as a plan is in place.
Thank you for your patience and understanding while we get all of this sorted out.
There are reports of queues being wiped as well. Might want to mention how that will be dealt with.
CCP Goliath
C C P
C C P Alliance
3083
Dirk MacGirk wrote:
CCP Goliath wrote:
Hi all,
Some info as we have it at the moment. We have identified the issue, and are currently working to automatically restart all queues which have stopped. You do not need to manually restart your queues, nor do you need to file further reports at this time.
Once the fix is in, tested and applied, we will begin logging out the training time lost to this issue, and while at this time I don't have exact details of how reimbursement will work or on what timeframe it will occur, we will bring that information to you as soon as a plan is in place.
Thank you for your patience and understanding while we get all of this sorted out.
There are reports of queues being wiped as well. Might want to mention how that will be dealt with.
At this time I can't see a report of this in the bug report queue - can someone who is experiencing this issue please provide me a bug report number? (EBR number, found here - https://community.eveonline.com/support/bug-reports/my-bug-reports/)
CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath
Obidiah Kane
Black Rebel Rifter Club
The Devil's Tattoo
45
I have just got into work and discovered this error - not home for 8-10 hours; will paused omega accounts be restarted by you (CCP)? If not, please can you notify me as soon as possible, so I can make arrangements? If this has just been a lazy way to reset the ghost training bug, will you be compensating those of us not involved who this has impacted? Feel like I am being punished for other peoples crimes.
Bare minimum get all subbed skill queues running again* and start thinking about a sweetener and a bit of compensation for the lost SP.
*I can't travel home on my lunch break just to restart skills on a spaceship game, I'm a grown up, daggnammit!!
Honda Solo
EVE MOONS
0
I just canceled 19 accounts, so CCP lost $2,508 per year until they reimburse this. They better think a little more about the kind of behind the scenes stuff they do and how it effects (affects? I'm and engineer) paying customers before they do this kind of crap. [/quote]
Can I have your stuff?
Linda Bradford Raschke
LBR Group
3
Dirk MacGirk wrote:
Calgura wrote:
Logan Jakal wrote:
Dirk MacGirk wrote:
Logan Jakal wrote:
This appears to have began around 20:00, which would seem late to set off a fix. But yeah, they shouldn't be asking for support tickets. This is just fix it and hand out some SP to make players whole
20:00 Eve Time ?
Yeah about 20:00 UTC is when it was first noticed. At least that is the estimate based on when word started being passed
So that gives me about 12 hours of training lost. Sexy AF, thanks CCP.
Lost? Temporarily perhaps, but CCP have always been good at reimbursing things like this, so grab a chill pill and chillax
The issue here isn't those who were able to restart their queue. I'd bet CCP comes in with 50k unallocated SP to make people whole. The bigger issue is those players who don't know to check and manually restart the queue, or are not able to login (vacation, military deployment, etc.) for whatever reason. Even if CCP can restart queues from their end, some queues were apparently wiped. How they deal with those issues is a much bigger problem.[/quote]
If they legitimately had their account subbed while they were away, even if it took them 6 months or perhaps even a year before they got back to their computer. If they were to petition the issue, I'm sure CCP would sort it out.
Can we stop making a big deal about hypothetical ways in which CCP can screw their customers out of SP here, when in the past this is one of the areas where CCP has nearly always made things right in the end? There are plenty of things to complain about when it comes to CCP, but reimbursing skill points when they screw up and players lose training time as a result of it, is not one of those things.
Anthar Thebess
1697
CCP Goliath wrote:
Hi all,
Some info as we have it at the moment. We have identified the issue, and are currently working to automatically restart all queues which have stopped. You do not need to manually restart your queues, nor do you need to file further reports at this time.
Once the fix is in, tested and applied, we will begin logging out the training time lost to this issue, and while at this time I don't have exact details of how reimbursement will work or on what timeframe it will occur, we will bring that information to you as soon as a plan is in place.
Thank you for your patience and understanding while we get all of this sorted out.
Can you at the same time take care of Ghost Traning.
It is quite unfair that you can train omega skills and at omega speed on unsubscribed accounts.
This actually forces people to do the same if they don't want to stay behind of others.
Some people run hundreds of characters this way - generating almost 1.7b per character or income at monthly basis.
Declare it as exploit - as without this you are sanctioning this as another game mechanic.
Stop discrimination, help in a fight against terrorists
Show your support to The Cause!
Linda Bradford Raschke
LBR Group
3
Anthar Thebess wrote:
CCP Goliath wrote:
Hi all,
Some info as we have it at the moment. We have identified the issue, and are currently working to automatically restart all queues which have stopped. You do not need to manually restart your queues, nor do you need to file further reports at this time.
Once the fix is in, tested and applied, we will begin logging out the training time lost to this issue, and while at this time I don't have exact details of how reimbursement will work or on what timeframe it will occur, we will bring that information to you as soon as a plan is in place.
Thank you for your patience and understanding while we get all of this sorted out.
Can you at the same time take care of Ghost Traning.
It is quite unfair that you can train omega skills and at omega speed on unsubscribed accounts.
This actually forces people to do the same if they don't want to stay behind of others.
Some people run hundreds of characters this way - generating almost 1.7b per character or income at monthly basis.
Declare it as exploit - as without this you are sanctioning this as another game mechanic.
https://s-media-cache-ak0.pinimg.com/736x/c8/1c/0f/c81c0f8cad92ff9460139aa3e9160e4a.jpg
Dirk MacGirk
Sniggerdly
Pandemic Legion
195
Dirk MacGirk wrote:
CCP Goliath wrote:
Hi all,
Some info as we have it at the moment. We have identified the issue, and are currently working to automatically restart all queues which have stopped. You do not need to manually restart your queues, nor do you need to file further reports at this time.
Once the fix is in, tested and applied, we will begin logging out the training time lost to this issue, and while at this time I don't have exact details of how reimbursement will work or on what timeframe it will occur, we will bring that information to you as soon as a plan is in place.
Thank you for your patience and understanding while we get all of this sorted out.
There are reports of queues being wiped as well. Might want to mention how that will be dealt with.
I've passed in on to channels where people claimed this occurred. Hopefully they file a bug report. It was less common than the queue pause, but several people commented about it randomly happening.
Blaad Booyashaka
Hotline K162
The Clown Car
26
They screwed it up.
They are fixing it.
They will reimburse it.
Jesus, stop being such a manbabies.
Aratahu
Tactically Gifted
Tactical Supremacy
2
Anthar Thebess wrote:
Can you at the same time take care of Ghost Traning.
It is quite unfair that you can train omega skills and at omega speed on unsubscribed accounts.
This actually forces people to do the same if they don't want to stay behind of others.
Amen. I just returned to the game after a ~3 year break and was rather shocked (in the most clickbaity kind of way) to hear of this exploit with the whole skill injectors thing.
(Personally I'd rather see the skill injectors gone. I've paid for my account on and off since January 2004, to train skills, and have always thought of the skills queue as an immutable factor - that you have to spend the time to train the skills, it's not something you can buy).
Please mark as exploit.
Coaen
THORN Syndicate
Circle-Of-Two
0
CCP Goliath wrote:
Hi all,
Some info as we have it at the moment. We have identified the issue, and are currently working to automatically restart all queues which have stopped. You do not need to manually restart your queues, nor do you need to file further reports at this time.
Once the fix is in, tested and applied, we will begin logging out the training time lost to this issue, and while at this time I don't have exact details of how reimbursement will work or on what timeframe it will occur, we will bring that information to you as soon as a plan is in place.
Thank you for your patience and understanding while we get all of this sorted out.
As of Eve time 2017.06.09 09:50 this answer from dev is bullshit.....
Just had to turn all mine on manually
DovHammer
MadHatters Industries
1
Hmmmm, got the news fra facebook early in my timezone, did log in and restarted two of my Omega's.
Went to work and made a app check, one of my Omega's that I restarted was 'paused' again :-(
Now it's active but a other of my Omega's are now 'paused'.
And.......... will not be home for many-many hours.........
No need to write........I'm not happy.....
/DovHammer
o0kaboom0o
Ministry of War
Amarr Empire
10
same problem on all accounts
Kaoraku Shayiskhun
The 1st Regiment
Brotherhood of Spacers
7
Coaen wrote:
As of Eve time 2017.06.09 09:50 this answer from dev is bullshit.....
Just had to turn all mine on manually
Not dev make decision about reimburses. Their job to find and stop the bug. And this post has all the information you have to know at the moment. 1 - It is fixed, 2 - You don't have to do anything, 3 - Your loss is signed, and GMs will deicide how to reimburse (every time we got reimbursed if something like this happened). Stop bitching pls
Kaoraku Shayiskhun
The 1st Regiment
Brotherhood of Spacers
7
Aratahu wrote:
Amen. I just returned to the game after a ~3 year break and was rather shocked (in the most clickbaity kind of way) to hear of this exploit with the whole skill injectors thing.
(Personally I'd rather see the skill injectors gone. I've paid for my account on and off since January 2004, to train skills, and have always thought of the skills queue as an immutable factor - that you have to spend the time to train the skills, it's not something you can buy).
You not played for 3 years. You now play, and you would like to remove something. Only I feel that something is not straight here? Like CCP should form the game to those, who not play it...
Congo Eto
Caldari Provisions
Caldari State
0
I just logged on and saw both of mine were stopped so I restarted them and came here to see if it was a me problem or a general problem.
Manual restarting seems to have worked so I'll wait and see what happens next. I had just enough dual training to get an alt freighter going but I'm not sure that I do now.
Luscius Uta
243
This probably increased number of people who logged in in the past 16 hours by at least 100%. Working as intended.
Workarounds are not bugfixes.
Lulu Lunette
Savage Moon Society
1681
I'm also cancelling all 19 accounts - LOL
CCP c'mon. This is so obviously how your gonna deal with ghost training in the short term. 
@lunettelulu7
CCP Goliath
C C P
C C P Alliance
3088
Coaen wrote:
CCP Goliath wrote:
Hi all,
Some info as we have it at the moment. We have identified the issue, and are currently working to automatically restart all queues which have stopped. You do not need to manually restart your queues, nor do you need to file further reports at this time.
Once the fix is in, tested and applied, we will begin logging out the training time lost to this issue, and while at this time I don't have exact details of how reimbursement will work or on what timeframe it will occur, we will bring that information to you as soon as a plan is in place.
Thank you for your patience and understanding while we get all of this sorted out.
As of Eve time 2017.06.09 09:50 this answer from dev is bullshit.....
Just had to turn all mine on manually
"Currently working on" does not mean the same as "deployed and all cases resolved" - sorry if there was confusion.
CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath
Lan Wang
Knights of the Posing Meat
Snuffed Out
4094
Sarra Veree wrote:
GM Icipher wrote:
Dear students and masters of the New Eden, we are currently investigating the issue, and we will surely look into SP loss reimbursement as soon as we spot the culprit and get everyone's training back on track. Please accept our sincere apologies and let us know if any other training issues arise, apart from the queue pausing.
I just canceled 19 accounts, so CCP lost $2,508 per year until they reimburse this. They better think a little more about the kind of behind the scenes stuff they do and how it effects (affects? I'm and engineer) paying customers before they do this kind of crap.
hey everyone look at my entitled epeen
Domination Nephilim - Angel Cartel
Calm down miner. As you pointed out, people think they can get away with stuff they would not in rl... Like for example illegal mining... - Ima Wreckyou*
Ezekeil Crowley
Queens of the Secret Society
0
Same here. Two accounts were stopped. I happened to log in after reset and they were turned off again. Even after starting my que it kept shutting off.
Watermouse Grey
Center for Advanced Studies
Gallente Federation
0
Just wanted to add to the pages and pages here.
Logged into my computer this morning to evemon dinging at me
No char training on this char
logged in and sure enough, it had been paused for hours and hours and hours
Created in game bug report as some have recommended
Source: https://eve-search.com/thread/521652-1/page/all
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